Welcome to your Vetta Support.

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Crash Replacement Scheme

We’re sorry to hear you’ve had a crash. Please submit a form and we will be in contact shortly.

Please read our terms and conditions prior to submitting a form.

The Vetta Cycling Crash Replacement Scheme offers peace of mind for cyclists. In the unfortunate event of an accident, customer will benefit from a hassle free process that allows for the repair or replacement of damaged gear. This scheme is designed to provide support and assurance, ensuring you can quickly get back on your bike.

Vetta Cycling is committed to keeping you cycling, even after a mishap!

Don’t panic, accidents happen.
Submit a crash replacement form.
Post or drop off both wheels for inspection (we require both front and rear regardless of which is damaged)
We will always endeavour to safely repair or rebuild your wheels if it is possible, before replacement.
We will offer you 10% off the total repair costs if deemed a full replacement is not required.
We will offer you 25% off the identical full new wheelset if a replacement is required. (Colour dependant on stock)
We will arrange shipping with you once completed.

It’s as simple as that!

Not on Vetta Cycling wheels? No problem we provide the same service and a 10% discount on upgrades to Vetta Cycling Wheelsets if you have crashed another brand.

TERMS & CONDITIONS.

Customers must be the original owner to benefit from this scheme. Customers must return both front, and rear wheels, with all Vetta parts. A full inspection of both front and rear wheels including all Vetta parts are required. Vetta have the right to determine the full final costs for repairs and will inform customers of the costs including discount prior to any repairs being completed.

All payments must be made in full prior for repairs or replacement. Wheelsets must be returned with all Vetta original parts from the original purchase. Customers are required to provide proof of purchase.

Customers who choose not to accept the offer must collect their wheelsets within 14 days of the offer being declined; shipping will not be fulfilled in such cases.

If you wish to upgrade your wheels to another Vetta wheel type, we are happy to assist you with the process. Wheelset upgrades are available with a 10% discount if you have applied for a crash replacement only. Please note that upgrades will be treated as a completely new order. You will therefore keep your crashed wheelset.

Tyre replacement is not available through the crash replacement scheme.

Customers submitting a request involving a different wheelset brand will be required to undergo a full inspection. Vetta reserves the right to accept or decline the request depending on the extent of damage. Customers who submit a request with another brand will only be offered a complete new wheelset at a 10% discount; repairs for third‑party wheelsets are not available.

Register Your Warranty

Please read our terms and conditions prior to submitting a form.

Vetta offers a three year warranty on our wheels to ensure customer satisfaction and product integrity. Our warranty covers manufacturing defects and structural failures under normal use, providing peace of mind for our community. The duration of the warranty is three years on major wheel components, rims and hubs. It is important for our customers to carefully review the terms and conditions associated with the warranty, including any limitations or exclusions, such as damage caused by misuse or accidents.

3 year warranty to all major wheel components, rims and hubs.
6 month warranty to consumable parts. Bearings, spokes, nipples and freehubs.
Vetta will inspect all warranty claims to ascertain fair usage.
Damage caused by an accident will be covered by our crash replacement scheme.

Terms and Conditions.

Vetta Cycling's terms and conditions outline the rules and guidelines governing the use of our products and services. These terms are designed to ensure a clear understanding between Vetta and its customers regarding responsibilities, legal rights, and limitations of liability. By engaging with our offerings, customers agree to abide by these conditions, which address aspects such as order processing, payment, returns, and warranty policies. It is essential for users to familiarise themselves with these terms to ensure a smooth and satisfactory experience while using Vetta's products. Customers are required to register their wheels via the La Vetta member account within 30 days of purchase, providing all required information. Vetta Cycling Ltd has the right to reject warranty claims without full registration within the timeframe required.

The terms and conditions are what is contained here. Customers must respect our wheel care instructions which are the underpinning aspect of our warranty written above. All warranty claims will be checked against these instructions.

Any customer who wants to follow through on their warranty has the right to do so by following the instructions above by submitting their warranty claim form, with a request to open a warranty claim and giving the specific reason within.

The customer also has the right to return any product in the first 14 days after purchase following the instructions above.

In the case of a crash, please follow the crash replacement instructions given above. Customers are required to submit crash replacement requests via the La Vetta member account within 7 days of the crash. Vetta Cycling Ltd has the right to reject crash replacement claims without full registration within this required timeframe.

Make A Warranty Claim

We’re sorry to hear you need to make a claim. Submit a form and we will get back to you.

Customers must have registered their wheelsets within 14 days of delivery; Vetta Cycling Ltd reserve the right to decline warranty claims where customers have not completed registration within this timeframe. Customer who register outside of the 14 day requirement will not be covered and advised not to register a claim. Vetta Cycling Ltd will check all registration on all Warranty Claims.

Customers must send both front and rear wheels with all original Vetta parts from point of original purchase.

Vetta Cycling Wheel Care

Regular wheel servicing is essential for maintaining optimal performance and safety while cycling.

Begin by checking the tyre pressure, ensuring it aligns with the manufacturer's recommendations, as under-inflated tyres can lead to increased wear and reduced handling.

Next, Inspect the rims for any signs of damage, such as dents or cracks, and clean the braking surfaces (Disc rotors) to prevent reduced braking efficiency.

Additionally, regularly check spoke tension; loose spokes can lead to an untrue wheel, whilst overtightened ones may cause rim distortion.

Finally, lubricate the hubs and bearings as needed, paying attention to any unusual noises that may indicate the need for further adjustment or servicing. Keeping wheels in top condition enhances the overall ride quality and prolongs their lifespan.

We always recommend finding a proficient and qualified local bicycle mechanic or shop to carry out this work if necessary. We will always be happy to carry out any service work needed ourselves, just ask!

Returns….

Vetta Cycling offers a 14-day right to return policy, allowing customers to shop with confidence. If for any reason you are not completely satisfied with your purchase, you can return it within 14 days of purchase for a full refund. This policy ensures that customers can evaluate their gear and apparel in real-world conditions, ensuring the right fit and functionality before making a final decision. The process is straightforward, designed to make returns as hassle-free as possible, reaffirming Vetta Cycling's commitment to customer satisfaction.

All returns must be unused, in their original condition and packaged in the original packaging. Vetta Cycling has the right to decline returns on any signs of wear and tear, use, or damages.

Repairs…

Vetta Cycling offers customers a wheelset repair service, depending on the specific repair required. If you need a repair, we ask that you contact us directly as soon as possible. We will request that you bring your wheelsets to our in-house mechanic for a thorough inspection. Once inspected, we will discuss our findings and outline the required repairs and any associated timescales and costs. This service is not part of the of the crash replacement scheme.

Terms and Conditions….

Vetta Cycling's terms and conditions outline the rules and guidelines governing the use of our products and services. These terms are designed to ensure a clear understanding between Vetta and its customers regarding responsibilities, legal rights, and limitations of liability. By engaging with our offerings, customers agree to abide by these conditions, which address aspects such as order processing, payment, returns, and warranty policies. It is essential for users to familiarise themselves with these terms to ensure a smooth and satisfactory experience while using Vetta's products. Customers are required to register their wheels for warranty via the correct page within 30 days of purchase, providing all required information. Vetta Cycling Ltd has the right to reject warranty claims without prior full registration within the timeframe required.

The customer also has the right to return any product in the first 14 days after purchase following the instructions above.

In the case of a crash, please follow the crash replacement instructions given above. Customers are required to submit crash replacement requests via the correct page within 7 days of the crash. Vetta Cycling Ltd has the right to reject crash replacement claims without full registration within this timeframe required.

GDPR Agreement

At Vetta Cycling, we are committed to safeguarding your personal information and ensuring that your privacy is protected. This General Data Protection Regulation (GDPR) Agreement explains how we collect, use, store, and protect your personal data.

1. Data Collection

We may collect the following information:

Personal identification information (name, email address, contact number)
Payment information (credit/debit card details)
Shipping address

2. Purpose of Data Processing

Your data may be used for the following purposes:

To process and manage your orders
To communicate with you regarding your purchases
To improve our services and products
To send you promotional communications (you may opt out at any time)
Share information with third party as part of products services.

3. Legal Basis for Processing

We process your personal data based on legitimate interests and your consent. By agreeing to this policy, you consent to the collection and use of your information as described.

4. Data Retention

We will retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.

5. Your Rights

You have the following rights regarding your personal data:

The right to access
The right to rectification
The right to erasure
The right to restrict processing
The right to data portability
The right to object

If you wish to exercise any of these rights, please contact us using the details provided below.

6. Data Security

We take appropriate technical and organisational measures to protect your personal data from unauthorised access, use, alteration, or destruction.

7. Changes to This Agreement

We may update this GDPR Agreement from time to time. Any changes will be posted on this page, and if significant, we will notify you via email.

8. Contact Us

If you have any questions about this GDPR Agreement or our data practices, please contact us at:

Email: wheels@vettacycling.com

By using our services, you acknowledge that you have read and understood this GDPR Agreement and consent to the processing of your personal data as outlined.

Disclaimer.

When using Vetta carbon and aluminium wheelsets, it is crucial to ensure that each wheelset is matched to the appropriate terrain for optimal performance and safety.

Correct Usage Guidelines:

Terrain Compatibility: Each wheelset is designed for specific types of terrain. Road wheelsets are designed for smooth, paved surfaces only. Gravel and Alloy wheelsets are engineered for rugged, uneven or smooth paved surfaces only. It is essential to choose a wheelset that aligns with your riding style and conditions. All wheelsets are to be used on designated paths, trails, and roads only. Using a wheelset away from the intended and advised terrain can lead to accidents, damage and or failure and is not advised.
Weight Limits: All wheelsets have specific weight limits that should not be exceeded. Exceeding these limits can lead to compromised performance and potential damage to the wheelset and cyclists.
Riding Style: Your riding style can impact the longevity and integrity of the wheelset. Using a wheelset on incorrect terrain can lead to premature wear and potential failure.
Maintenance: Regular maintenance is vital. Ensure that your wheelsets are checked for any damage or wear, particularly after use in challenging conditions.
Manufacturer's Recommendations: Always refer to the Vetta Cycling LTD guidelines for specific recommendations on terrain, maintenance, and care practices for your Vetta wheelsets.

By adhering to these guidelines, you will ensure that your Vetta wheelsets perform at their best, providing a reliable and enjoyable cycling experience.

Privacy policy

Last updated: May 2026

Vetta Cycling Ltd operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Vetta Cycling is powered by Squarespace, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified, so that it cannot identify or be reasonably linked to you. We may collect or process the following categories of personal information, including inferences drawn from this personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

Contact details including your name, address, billing address, shipping address, phone number, and email address.
Financial information including credit card, debit card, and financial account numbers, payment card information, financial account information, transaction details, form of payment, payment confirmation and other payment details.
Account information including your username, password, security questions, preferences and settings.
Transaction information including the items you view, put in your cart, add to your wishlist, or purchase, return, exchange or cancel and your past transactions.
Communications with us including the information you include in communications with us, for example, when sending a customer support inquiry.
Device information including information about your device, browser, or network connection, your IP address, and other unique identifiers.
Usage information including information regarding your interaction with the Services, including how and when you interact with or navigate the Services.

Personal Information Sources

We may collect personal information from the following sources:

Directly from you including when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information;
Automatically through the Services including from your device when you use our products or services or visit our websites, and through the use of cookies and similar technologies;
From our service providers including when we engage them to enable certain technology and when they collect or process your personal information on our behalf;
From our partners or other third parties.

How We Use Your Personal Information

Depending on how you interact with us or which of the Services you use, we may use personal information for the following purposes:

Provide, Tailor, and Improve the Services. We use your personal information to provide you with the Services, including to perform our contract with you, to process your payments, to fulfill your orders, to remember your preferences and items you are interested in, to send notifications to you related to your account, to process purchases, returns, exchanges or other transactions, to create, maintain and otherwise manage your account, to arrange for shipping, to facilitate any returns and exchanges, to enable you to post reviews, and to create a customized shopping experience for you, such as recommending products related to your purchases. This may include using your personal information to better tailor and improve the Services.
Marketing and Advertising. We use your personal information for marketing and promotional purposes, such as to send marketing, advertising and promotional communications by email, text message or postal mail, and to show you online advertisements for products or services on the Services or other websites, including based on items you previously have purchased or added to your cart and other activity on the Services.
Security and Fraud Prevention. We use your personal information to authenticate your account, to provide a secure payment and shopping experience, detect, investigate or take action regarding possible fraudulent, illegal, unsafe, or malicious activity, protect public safety, and to secure our services. If you choose to use the Services and register an account, you are responsible for keeping your account credentials safe. We highly recommend that you do not share your username, password or other access details with anyone else.
Communicating with You. We use your personal information to provide you with customer support, to be responsive to you, to provide effective services to you and to maintain our business relationship with you.
Legal Reasons. We use your personal information to comply with applicable law or respond to valid legal process, including requests from law enforcement or government agencies, to investigate or participate in civil discovery, potential or actual litigation, or other adversarial legal proceedings, and to enforce or investigate potential violations of our terms or policies.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:

With Squarespace, vendors and other third parties who perform services on our behalf (e.g. IT management, payment processing, data analytics, customer support, cloud storage, fulfillment and shipping).
With business and marketing partners to provide marketing services and advertise to you. For example, we use Squarespace to support personalized advertising with third-party services based on your online activity with different merchants and websites. Our business and marketing partners will use your information in accordance with their own privacy notices. Depending on where you reside, you may have a right to direct us not to share information about you to show you targeted advertisements and marketing based on your online activity with different merchants and websites. .
When you direct, request us or otherwise consent to our disclosure of certain information to third parties, such as to ship you products or through your use of social media widgets or login integrations.
With our affiliates or otherwise within our corporate group.
In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligations (including to respond to subpoenas, search warrants and similar requests), to enforce any applicable terms of service or policies, and to protect or defend the Services, our rights, and the rights of our users or others.

Relationship with Squarespace

The Services are hosted by Squarespace, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you. Information you submit to the Services will be transmitted to and shared with Squarespace as well as third parties that may be located in countries other than where you reside, in order to provide and improve the Services for you. In addition, to help protect, grow, and improve our business, we use certain Squarespace enhanced features that incorporate data and information obtained from your interactions with our Store, along with other merchants and with Squarespace. To provide these enhanced features, Squarespace may make use of personal information collected about your interactions with our store, along with other merchants, and with Squarespace. In these circumstances, Squarespace is responsible for the processing of your personal information, including for responding to your requests to exercise your rights over use of your personal information for these purposes. To learn more about how Squarespace uses your personal information and any rights you may have.

Third Party Websites and Links

The Services may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites. Information you provide on public or semi-public venues, including information you share on third-party social networking platforms may also be viewable by other users of the Services and/or users of those third-party platforms without limitation as to its use by us or by a third party. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed on the Services.

Children's Data

The Services are not intended to be used by children, and we do not knowingly collect any personal information about children under the age of majority in your jurisdiction. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details set out below to request that it be deleted. As of the Effective Date of this Privacy Policy, we do not have actual knowledge that we "share" or "sell" (as those terms are defined in applicable law) personal information of individuals under 16 years of age.

Security and Retention of Your Information

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security." In addition, any information you send to us may not be secure while in transit. We recommend that you do not use unsecure channels to communicate sensitive or confidential information to us.

How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, to provide you with Services, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies.

Your Rights and Choices

Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may apply only in certain circumstances and, in certain cases, we may decline your request as permitted by law.

Right to Access / Know. You may have a right to request access to personal information that we hold about you.
Right to Delete. You may have a right to request that we delete personal information we maintain about you.
Right to Correct. You may have a right to request that we correct inaccurate personal information we maintain about you.
Right of Portability. You may have a right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.
Managing Communication Preferences. We may send you promotional emails, and you may opt out of receiving these at any time by using the unsubscribe option displayed in our emails to you. If you opt out, we may still send you non-promotional emails, such as those about your account or orders that you have made.

If you reside in the UK or European Economic Area, and subject to exceptions and limitations provided by local law, you may exercise the following rights in addition to the rights outlined above:

Objection to Processing and Restriction of Processing: You may have the right to ask us to stop or restrict our processing of personal information for certain purposes.
Withdrawal of Consent: Where we rely on consent to process your personal information, you have the right to withdraw this consent. If you withdraw your consent, this will not affect the lawfulness of any processing based on your consent before its withdrawal.

You may exercise any of these rights where indicated on the Services or by contacting us using the contact details provided below. To learn more about how Shopify uses your personal information and any rights you may have, including rights related to data processed by Squarespace.

We will not discriminate against you for exercising any of these rights. We may need to verify your identity before we can process your requests, as permitted or required under applicable law. In accordance with applicable laws, you may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require that the agent provide proof you have authorized them to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request in a timely manner as required under applicable law.

Complaints

If you have complaints about how we process your personal information, please contact us using the contact details provided below. Depending on where you live, you may have the right to appeal our decision by contacting us using the contact details set out below, or lodge your complaint with your local data protection authority. For the EEA, you can find a list of the responsible data protection supervisory authorities here.

International Transfers

Please note that we may transfer, store and process your personal information outside the country you live in.

If we transfer your personal information out of the European Economic Area or the United Kingdom, we will rely on recognized transfer mechanisms like the European Commission's Standard Contractual Clauses, or any equivalent contracts issued by the relevant competent authority of the UK, as relevant, unless the data transfer is to a country that has been determined to provide an adequate level of protection.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website, update the "Last updated" date and provide notice as required by applicable law.

Contact

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please call or email us at wheels@vettacycling.cc. For the purpose of applicable data protection laws, we are the data controller of your personal information.